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Frequently Asked Questions

How do I get started with Gemnar?

Getting started is easy! Simply sign up for an account, choose your plan, and follow our onboarding process. Our team will help you set up your first campaign and integrate your existing marketing channels.

What are Organizations and how do they work with Brands?

Organizations are collaborative workspaces that allow you to add multiple people to manage your marketing efforts together. Each organization can manage many brands, making it perfect for agencies, marketing teams, or businesses with multiple brand portfolios. Organization members can have different permission levels, allowing you to control who can view, edit, or manage your brands. This structure helps streamline team collaboration while maintaining proper access control across all your marketing campaigns.

What integrations do you support?

Gemnar integrates with all major marketing platforms including Facebook, Google Ads, Mailchimp, HubSpot, Salesforce, Shopify, and many more. Our API also allows for custom integrations.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.

Do you offer training and onboarding?

Absolutely! All plans include comprehensive onboarding, and our Professional and Enterprise plans include dedicated training sessions and ongoing support.

Is my data secure?

Security is our top priority. We use enterprise-grade encryption, secure servers, and regular security audits to protect your data. We're also GDPR compliant.

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